Privacy Policy for Bilingual Counseling NJ, LLC
Last Updated: February 18, 2025
At Bilingual Counseling NJ, LLC, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you seek therapy services. Our practice is committed to maintaining the confidentiality of your personal and health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
We collect and store personal information that is necessary for providing therapy services. This includes, but is not limited to:
- Personal Identification Information: Name, address, phone number, email address, date of birth.
- Health Information: Medical history, treatment notes, and other health-related information provided during sessions.
- Payment Information: Credit card details or other payment methods, billing address, insurance information (if applicable).
How We Use Your Information
We use your personal and health information for the following purposes:
- To provide therapy services to you.
- To communicate with you about appointments, treatment plans, and other practice-related matters.
- To process payments and manage billing.
- To comply with applicable laws and regulations, including healthcare laws (e.g., HIPAA).
- For administrative purposes, such as practice management and record keeping.
How We Protect Your Information
We take the security of your information seriously. We implement physical, electronic, and administrative safeguards to protect your personal and health information from unauthorized access, use, or disclosure. These safeguards include:
- Secure storage of paper and electronic records.
- Encrypted communication for digital information (e.g., email or telehealth sessions).
- Access controls that limit who can view your information within our practice.
Disclosure of Your Information
We may disclose your personal or health information in the following circumstances:
- With your consent: We will obtain your written consent before sharing any information outside the practice, unless required or permitted by law.
- For treatment purposes: We may share your information with other healthcare providers involved in your treatment if necessary.
- To comply with legal requirements: We may disclose your information to comply with legal obligations, such as responding to subpoenas or complying with government investigations.
- For billing and insurance purposes: We may share necessary information with your insurance company or third-party billing provider to process claims.
Exceptions include:
- Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately.
- If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim.
- If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.
Telehealth and Online Services
If you use Telehealth services or communicate with us through electronic means, we will make every effort to secure your privacy during these interactions, in compliance with HIPAA and other relevant laws. However, we cannot guarantee the security of information transmitted over the internet. Please be aware of the potential risks involved in using telecommunication platforms for therapy.
Phone Calls and Text Messaging
By providing your phone number, you consent to receiving calls and text messages from Bilingual Counseling NJ, LLC for appointment reminders and practice-related communications. We adhere to CTIA guidelines and state privacy laws. Your mobile information will not be shared with third parties for marketing purposes. We will not transfer your personal data without your explicit consent, unless required by law. Please avoid sending sensitive information via text. To opt out of text messages, please contact us.
Bilingual Counseling NJ, LLC respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: We use your data solely to contact you, return phone calls, and send appointment reminders.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Messages are recurring, and message frequency varies.
- Contact Bilingual Counseling NJ, LLC at 973-787-2415 or [email protected] for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP, CANCEL or UNSUBSCRIBE to [email protected] or 973-787-2415. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
- You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Bilingual Counseling NJ, LLC will not sell, rent, or share the collected mobile numbers
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:
Bilingual Counseling NJ, LLC
100 Enterprise Drive Suite #301
Rockaway, NJ 07866
973-787-2415
[email protected]